Privacy Policy

Privacy Policy

This privacy policy explains how Cycle Masters processes personal data when you use poetplantdaffodil.study, contact the workshop, or request bicycle servicing and repairs. It applies to service inquiries, bicycle intake, inspection, approval, repair, collection, and related communications.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Privacy Contact

Privacy email
[email protected]
Telephone
+594 694 14 24 85
Postal address
3 Avenue du Général de Gaulle, 97320 Saint-Laurent-du-Maroni
Privacy contact

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page

How We Use Data

We use personal data to respond to service inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, record approvals for additional work, provide collection summaries, process payments, maintain business records, operate and secure the website, and communicate about service updates or reminders where appropriate.

Processing is limited to workshop administration, site operation, and lawful record keeping.

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, diagnostics, and other operational functions. These recipients may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational recipients are limited to those needed to run the workshop and its systems.

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required by law, regulation, or a lawful request. We may also share information where necessary to establish, exercise, or defend legal claims, or to respond to a safety, security, or compliance issue.

Disclosure may be required for legal compliance, fraud prevention, or the protection of rights.
GDPR
Regulation

GDPR Overview

When GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with a legal obligation, legitimate interests, or consent where required. The exact basis depends on the context, including service inquiries, workshop administration, communications, and website operation.

Regulation
Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, related cross-border services.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority European Data Protection Board
This section is intended for individuals whose data is processed under GDPR.
Your privacy rights matter

GDPR Rights

Where GDPR applies, you may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in portable form. If processing is based on consent, you may withdraw consent for future processing, without affecting prior lawful processing.

GDPR rights are assessed against the legal basis and the nature of the request.
User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, and objection where we rely on legitimate interests. You may also raise concerns about how your data is handled and ask for clarification about the categories of data we process.

Available rights depend on the applicable law and the reason for processing.
Requests

How to Make a Request

To make a rights request, provide enough information for us to identify the relevant record and confirm your identity or authority to act on behalf of another person. We may ask for additional details where needed to locate the data, assess the request, or comply with legal obligations.

Requests are handled through a verification process to protect personal data from unauthorised disclosure.
Data Retention

Retention of Data

We retain personal data for the period needed to handle the service request, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, it is deleted, anonymised, or archived in a restricted form where retention is still necessary.

Records are kept only for as long as needed for service, legal, and accounting purposes.
Policy Updates

Policy Changes

The revised version will apply from the date it is published unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.

We review this notice from time to time and update it when our practices or legal obligations change.
01 · Collection

Data We Collect

We may collect identification and contact details, service inquiry content, bicycle intake and inspection information, repair preferences, quote approvals, payment-related records, and communications sent through the website or by other booking methods. We may also process technical data such as device and browser information, log data, and cookie-related identifiers where needed for site operation and security.

The categories of data collected depend on the service request and the way the site is used.
02 · Sources

How We Collect Data

We receive personal data directly from you when you submit an inquiry, book a service, bring in a bicycle, approve work, or communicate with us. We also obtain data from routine website functions, such as form submissions, basic analytics, and security logs, and from payment or service records created during the handling of your request.

Information comes from users, workshop interactions, and limited technical records generated by the site.
03 · Cookies

Types of Cookies

Essential cookies support core site functions such as page navigation and form handling. Preference cookies remember limited settings, and analytics or performance cookies help us understand how the site is used so we can maintain and improve it. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie categories are limited to operational, preference, and measurement uses.
04 · Controls

Cookie Controls

We use cookies and similar technologies only to the extent needed for site operation, preference handling, and basic performance measurement. You can usually block or delete cookies in your browser, but some site functions may not work as intended if essential cookies are disabled.

Cookie preferences can be managed through browser settings and, where offered, site controls.